Privacy Policy

Privacy Policy (TradeHUB Canada Inc.)
Last updated: February 7, 2026

TradeHUB Canada Inc. (“TradeHUB”, “we”, “us”, “our”) operates the website https://tradehub.ca and provides online services through our platforms, including Genubook (bookkeeping, payroll, and service delivery tools) and related client portals (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

1) Scope

This Privacy Policy applies to personal information collected through:

• TradeHUB website pages (including contact and appointment forms),

• Genubook and client portals,

• Service delivery modules (e.g., bookkeeping, invoices, secure file sharing),

• Integrations used within our Services (e.g., bank transaction import via Plaid).

2) Information We Collect

We may collect the following categories of information:

A. Identity & Contact Information

• Name, email address, phone number, mailing address

• Company name, business information

• Account identifiers and role-based access details (admin/staff/client)

B. Service & Financial Operations Information

• Bookkeeping and service request information you provide

• Documents you upload (e.g., invoices, receipts, contracts)

• Transaction metadata imported with your consent (e.g., date, amount, merchant/description)

C. Technical & Usage Information

• IP address, device identifiers, browser type, OS version

• Log data related to access and usage (timestamps, pages, actions)

• Cookies and similar technologies (see Section 7)

3) How We Use Information

We use personal information to:

• Provide and administer Services you request (tax, accounting, bookkeeping, real estate, business services)

• Authenticate users and enforce access controls (including MFA)

• Communicate with you regarding services, support, and operational notices

• Improve and secure our systems (monitoring, auditing, fraud prevention)

• Meet legal, regulatory, and contractual obligations

4) Bank Transaction Import and Plaid

If you choose to connect your financial accounts for transaction import:

• We will present a consent-based flow before bank connection is initiated.

• We may use a third-party provider (e.g., Plaid) to facilitate secure account connection and import transaction data with your authorization.

• We do not store online banking credentials.

• Access to bank-imported data is restricted by role-based controls and may require additional verification (step-up MFA) before sensitive actions.

(Plaid Link itself includes security controls and may prompt bank-level MFA depending on the institution.)

5) Legal Basis and Consent

We collect, use, and disclose personal information with your consent (express or implied) as required by applicable laws, including Canadian privacy requirements. You may withdraw consent, subject to legal and contractual restrictions.

6) Sharing and Disclosure

We may share personal information only as necessary with:

• Service providers supporting our operations (hosting, email/SMS delivery, analytics, security tooling)

• Payment processors (when payments are involved)

• Financial data connectivity providers (only when you authorize connection)

• Legal/regulatory bodies when required by law

We do not sell personal information.

7) Cookies and Analytics

We use cookies and similar technologies to:

• Maintain sessions and security settings

• Remember preferences

• Analyze site performance and usage

You can disable cookies in your browser settings; some features may not function correctly.

8) Security Safeguards

We implement administrative, technical, and physical safeguards including:

• Encryption in transit (TLS 1.2+)

• Encryption at rest for sensitive tokens/credentials and restricted-access storage

• Role-based access controls and auditing

• Multi-factor authentication for privileged access and sensitive workflows

No method of transmission or storage is 100% secure, but we use commercially reasonable measures to protect personal information.

9) Data Retention and Deletion

We retain personal information only as long as necessary for:

• Service delivery and operational needs

• Legal and regulatory requirements (including accounting/tax record retention where applicable)

• Security/audit logging requirements

When information is no longer required, it is securely deleted or anonymized, subject to legal constraints.

10) Your Rights

Depending on applicable law, you may request:

• Access to personal information we hold about you

• Correction of inaccurate information

• Deletion of information where legally permissible

• Information about our use and disclosure practices

11) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect information from them.

12) Changes to This Policy

We may update this policy periodically. The “Last updated” date will reflect changes. Material updates may be communicated through the Services or by email.

13) Contact Us

For questions or requests, contact:

TradeHUB Canada Inc.
3670 63 Ave NE #128
Calgary, AB T3J 0S4
Phone: 403-450-9324
Email: contact@tradehub.ca
Phone: 403-450-9324