TradeHub is a multi-service consulting firm based in Calgary, AB Canada. Besides delivering key services in Real Estate, Tax Accounting and IT Solutions, TradeHub helps its clients make better business decisions and generate significant value through Process and Service Delivery Automation by supporting end to end stages including product & service development and Delivery, sales & marketing, ongoing service fulfillment & operational support initiatives.
TradeHUB has a mature plan and established process for selecting and managing external service delivery partners to provide cost effective services to it's clients worldwide. Our service partnership model contain following key business concerns:
- Service Partner Selection Criteria
- Defining Service Partner Business Objectives
The scope may include the requirement that the partner be able to deliver services in certain geographies, specific products lines or technologies. - Service Partner Contract Management
We have a consistent process to manage and administer partner contracts - Service Partner Readiness
Our service readiness plan includes access to up-to-date product information, training requirements, infrastructure requirements, process definition and other items necessary to bring the partner online - Service Partner Performance Management
The Performance Management Model includes financial performance indicators as well as service delivery targets and measures of success
Our Professional Service Standard provides a foundation for continuous improvement of (a) field service and field technical support operations, (b) eService and online technical support operations, (c) technical support operations and (d) professional service operations.
The Service Standards helps improve operational performance, drives greater efficiency and enhances customer satisfaction and loyalty.